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Earlier this summer I spoke with 34 conference commissioners in Dallas about the tremendous impact that live streaming video is going to have on their athletics programs and the colleges and universities that sponsor them. This disruptive technology is being all but ignored on most college campuses and presidents need to take note.
The problem for many small college presidents today is that their schools are becoming invisible to the general public because they are being ignored by the mass media. Ten years ago, newspapers, magazines, television stations and radio stations routinely delivered features about the achievements of students, faculty and athletics teams. A staple of college athletics public relations in fact was the "hometown" release that placed the school name in the newspapers where potential students would realize the connection of that school to the community.
Today, those same media outlets are all being negatively affected by the Internet. They don’t have the space, the time, the money or the interest to give free publicity to small colleges and universities. That means the responsibility for telling a college’s story is now falling onto universities’ resources, which typically are inadequate to meet the challenge.
In Dallas I asked the conference commissioners, and later athletics directors, what percentage of the people who know about their university learned about it through their college’s Web site. Nearly everyone said 90 percent or greater. That is a significant admission. Already, awareness of their university’s existence is falling almost entirely on their own resources.
I then contacted several prominent small universities and asked them to research the following question: What percentage of the visitors to their Web site go to the athletics section? The response I received was in the 25 to 30 percent range. However, of the 10 most popular pages on those schools’ sites, five were athletics pages.
So what is wrong with that? The problem lies in the fact that the athletics Web pages at most schools are maintained solely by overworked, underpaid, poorly supported, sometimes part-time employees who are generally talented young people just out of college themselves — sports information directors.
The remaining 50 percent of the top 10 pages on college Web sites are maintained by highly trained, highly paid, full-time public relations and marketing professionals who have the use of professional photographers, copy writers and consultants and are responsible for creating and maintaining an image of the university that drives student enrollment and alumni giving. It may be time to rethink the allocation of resources — human and financial —-between traditional media (brochures, mailings, and other printed materials) and the popular new audio and video media.
The resource imbalance is bad enough today, but what happens when a college starts to stream live video of its sporting events?
Ten years ago, most colleges were totally unprepared for the emergence of Web sites as the disruptive communications technology they became. Back then, the athletics department was the first campus unit to have a Web site — not by choice, but in response to competition from other schools.
The responsibility for Web site development, content and management was literally "dumped" on sports information directors because no one else on campus would take ownership of that important opportunity. The turnover in sports information over the past 10 years has caused
the average person to stay on the job for less than three years —-due almost entirely to the tremendous increase in workload that the Web site added to the SID’s job without allocating any additional support.
Add the streaming of live audio and video of athletics events to that environment and it is hard to imagine that the best interests of the university will be properly served. Clearly a shifting of resources is going to be required to support the sports information director and the athletics department for them to present an image of the university that is seamlessly integrated with the marketing programs employed by the admissions, development and alumni offices.
Schools should take action today to meet the new challenge. They have little choice. They must respond to competitive forces. High schools already are starting to do live streaming video. Within five years, prospective student-athletes will expect colleges to provide parents with live streaming video of their athletics events —-not just football and men’s basketball, but all athletics events.
All the professional sports leagues have started their own cable and Internet channels and now major conferences like the Big Ten are doing the same. Those moves severely limit the exposure a smaller school’s athletics program —-and thus the university — can receive via traditional media outlets. If they don’t compensate by providing compelling multimedia content on their Web site, the school will essentially become invisible to the public.
In the very near future, colleges and universities are going to have to operate their own Internet "channel" that provides live and archived audio and video. The athletics department will be the catalyst for that process on campus and will be the first live video provided on a consistent basis.
That will be followed by other extracurricular events such as theater, campus concerts and debates — even the president’s state of the university speech —-all live and archived for later viewing. Ultimately, all colleges will provide live access to classes. And in the future, that content will define a university both internally and externally.
Obviously, something this important cannot be left to a single employee in the athletics department or public relations department. That multimedia content is going to require the full attention and resources of the admissions staff, development staff, alumni office, public relations staff and others on campus. Yes, it will even involve having students on campus gain valuable experience by helping to produce and distribute the content in preparation for jobs that await them upon graduation.
Having a worldwide multimedia channel is a complex challenge for most campuses. Presidents should meet with their conference commissioner to discuss implementing streaming Internet audio and video on a conference-wide basis. Unless they develop their own multimedia "channel" that carries the institutional message the way schools want it conveyed, institutions may become invisible to potential students and athletes, as well as to alumni. Such an undesirable outcome can be avoided simply by getting ahead of the curve and shifting resources to turn a challenge into an opportunity.
Thomas R. Zawistowski is the chief executive officer of TRZ Sports Information Services, Inc. He can be reached at tomz@trz.cc.
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